Shipping costs are carrier based; that is, they are based on the actual weight and dimensions of the products you order. During the checkout process, you are offered your choice between Fedex and UPS carriers, and several shipping options.
Most orders are processed and shipped from our warehouse within two (2) working days of receipt of your order. Exceptions to this rule include: (1) off-line orders for which the purchaser has not called in with payment information; (2) orders having invalid shipping information (e.g., PO Boxes) to which the customer has not supplied corrected information.
Your order will be shipped by FEDEX or UPS service from our warehouse located in Virginia. Shipment tracking numbers are not available until one working day after the order has been submitted, paid for and shipped. For example, an order you place on Saturday using a credit card will not be shipped until the next Monday at the earliest, and tracking information will not be available until Tuesday.
MAKE SURE YOU PROVIDE US A CORRECT SHIP TO ADDRESS. If the address you provide is not correct, including an accurate street number and street spelled correctly, and especially including a correct ZIP CODE, we will be charged $5.00 per package by UPS or FEDEX. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU GIVE US A DELIVERABLE ADDRESS. If you have any doubt about the deliverability of the address you give us, please check it out at the official US Postal Service Zip Code Lookup Site as this is the database of addresses that FEDEX and UPS use to determine whether the address is valid.
- INTERNATIONAL ORDERS. Please note that our shipping charges do NOT include any duties, fees or taxes that might be incurred when the order arrives in your country; these charges are entirely the responsibility of the purchaser.